ElevenLabs AI Updates: October 2, 2026

1. ElevenLabs Opens an Amsterdam Office and Shares KPN Fine-Tuning Results

ElevenLabs. ElevenLabs launched in the Netherlands with an Amsterdam office led by Goswijn Thijssen and plans to triple its Dutch team this year across go-to-market and engineering roles, citing existing customers including KPN, Just Eat Takeaway, Redcare Pharmacy, Medendo, and Talpa. The announcement details KPN’s voice-agent deployment, where the transcription model initially struggled with Dutch postcodes and dates of birth; after collecting more Dutch voice data and fine-tuning, postcode recognition accuracy rose from 64% to 82%, and the verification agent now handles about 60,000 calls a week. The platform offers 100 Dutch voices and emphasizes EU-hosted infrastructure for compliance. Source