Microsoft AI Updates: April 14, 2026

1. Westpac NZ Becomes First Major NZ Bank to Deploy Microsoft AI for Customer Service

Microsoft. Westpac New Zealand became the first major NZ bank to roll out Microsoft Dynamics 365 Contact Centre as a Service with built-in AI that supplies customer service representatives with real-time customer banking profiles and product information during calls. Full deployment across all contact centers is planned by August 2026. Source

2. Rezolve AI Launches Commerce-Tuned Models on Microsoft Foundry

Microsoft. Rezolve AI launched its proprietary brainpowa commerce-tuned model suite on Microsoft Foundry (Azure), joining foundational model providers like OpenAI and Anthropic within the ecosystem. The three production-ready models are purpose-built for commerce to identify buying intent, orchestrate real-time tool calls, and present products in a brand-aligned voice, with full integration into Dynamics 365 and Microsoft 365 Copilot. Source